Articles about The Business of Services

Peers Conference 2015

I gave a talk at Peers Conference in Philadelphia and shared my experience running a web development agency for the past 8 years. 

Here are the slides from my talk and links to lots of resources related to hiring, management, marketing, sales and forming new habits.

Dealing with six degrees of client separation

Since we specialize in web development, we work with many other agencies that pull us in to complete one piece of the overall project puzzle. This is great work for us but can get complicated the more layers that exist between us and the client. I recently learned some tough lessons about being too far removed from the client. It was a project with a huge company that you'd recognize but shall remain nameless.

What to do when business is slow

What to do when business is slow

January was slow for us. We had some small projects to work on, but no big, meaty ones to sink our teeth into. Admitting this publically isn’t an easy thing for me.

If you freelance or run a services business you’re going to have periods of slowness. Don’t worry. It happens to everyone. It’s the nature of our business. But, there are things you can do to limit the damage or better yet, prevent them from occurring in the first place.

© 2017 Surprise Highway Inc.