An Example of a Clued-In CEO

Feb 7, 2006 | 0 | Customer Service + Feedburner

Dick Costolo, CEO of Feedburner, gets customer service.

Feedburner recently spammed some people and a blogger took the time to write about it on Blog Herald.

I know what you're thinking. Company spams. Blogger complains. Film at eleven. What's the big deal?

Well, the CEO of Feedburner actually replied to the blog entry and not only apologized, but took full responsibility.

This email you received highlights a lack of understanding of the company culture across the entire team. I take personal responsibility for that, and I’m on it.

Granted, Feedburner is in the blogging business. You would expect them to understand how important it is to interact directly with bloggers. But, it is nice to see a CEO modeling that behavior. That sort of thing sets the tone for the whole company.

I bet we don't see any more spam from Feedburner. (Not that it should have been sent in the first place.)

Kudos to Dick for being a clued-in CEO.