Getting Started with Surprise Highway

Hi, welcome to Surprise Highway. Thanks again for choosing to work with us. 

This guide should help explain a bit about how we work and kickstart our relationship. If you have any questions along the way email Jason.

How we communicate

Open communication is the key to a successful project. We use a couple tools to help with this.

Basecamp is where we share files and have discussions. We post meeting agendas and summaries there. It is a better alternative to email because everything is easily viewable and searchable by the whole team and not locked away in someone's inbox.

We use Trello for managing todos and action items. If something needs to get done by someone on our team, it's in Trello. We won't expect you to work in Trello, but we're happy to give you access if you're into it.

Our Service Desk covers you once your site goes live. Just email support@surprisehighway.com to create a ticket and our friendly, dedicated maintenance team will be there to help.

Our availability

We work normal business hours of 9am to 5pm Central Time, Monday through Friday. Like you, we have lives and families outside of work that we want to spend time with so we limit night and weekend work to the absolute minimum. If you think you'll need our attention outside of normal hours be sure to give us as much heads up as possible so we can try to accomodate.

(If your site is down, we'll of course do our best to bring it back up. We won't leave you hanging.)

Add us to your Google Analytics

This is optional, but if you give us access to your analytics it will give us more insight into your site and perhaps develop theories on how we can increase your traffic and revenue.

To add a new user:

  1. Click Admin at the top of any Analytics page.
  2. Use the menus at the tops of the columns to select the account you want.
  3. To add a user at the account level, click User Management in that column.
  4. Under Add permissions for, enter the email address services@surprisehighway.com
  5. Select the permissions you want: Manage Users, Edit, View.
  6. Select Notify this user by email to send a notification to each new user.
  7. Click Add.

Stay in touch

Stay in the loop on how Surprise Highway can help you

We will email you twice a month with useful tips and follow ups.
Email Address
First Name
 
 
 

Thanks again

Thanks again for choosing to work with us. Let me know if you have any questions about Surprise Highway, how we work, business in general or barbeque tips.

Talk soon,

-Jason Siffring
 jason@surprisehighway.com
 (312) 268-2030

© 2017 Surprise Highway Inc.